I recently read an article in the New York Times, Universal Remotes: Not Remotely Possible by Farhad Manjoo. In the article, he slams URC’s lower end consumer grade remotes on the lack of critical buttons the author wants as well as the difficulty he had in programming. Sony and Logitech suffer similar fates. Unfortunately, the author bashes the remotes for things that are not even the fault of the remote: “…it might forget to set the television’s input to my CD player, or it might turn my TV off instead of on.” Programmable remotes don’t “forget” things – we in the industry know the causes of these issues and know how to fix them. It seems that Mr. Manjoo’s biggest complaint is that he is looking for a single remote that offers “enough buttons to mimic all functions of all devices.” When a customer asks for that degree of control flexibility, they have gone way past the retail/consumer grade type of remote control that he has tested. He is not looking for consumer electronics, he is looking for custom electronics (but at a consumer price tag). Most consumers looking for universal remotes in the lower price range of Mr. Manjoo’s test are not only seeking to consolidate the number of remotes but also simplify the number of buttons to those they use most frequently.
When I hear that a client truly wants to have control over all the functions of all the audio/video devices in his entertainment system, I know the only way to accomplish this is with a customizable and programmable touch screen remote. Though there are many excellent products in this category, my first choices for this case would be URC’s MX-3000, -5000, or -6000 with RF base station option. The exact model preference would depend on form factor as well as additional feature and control preferences. It is also necessary to know how many devices need to be controlled and will eventually need the manufacturer and model number as well. Now, please be aware that all the added functions and flexibility are going to add costs as well. We have entered the realm of the $1200+ device. What we are providing at this level isn’t so much a universal or programmable remote as a control system. In addition to full control over every audio/video component in his home theater, Mr. Manjoo also wants to create “macros”. As he notes, macros are programs written to automate the process of turning on equipment, selecting inputs and outputs, and any other functions supported by the manufacturer’s remote control. These are incredibly powerful devices with large feature sets and they require programming that takes training and experience by the installer to make it easy for the end user. Unfortunately, Mr. Manjoo “found it too much of a hassle to set up these macros” and decided to condemn the product at that point instead of asking for help.
After reading several posts by my industry peers I can see that, as a few people have pointed out, there is a positive way to view this – as valuable feedback. Resellers and manufacturers need to do a better job of marketing and describing the capabilities (or limitations) of these remote control products. A consumer grade product is not intended to replace every single button on every one of the end user’s remote controls. These are designed to provide basic control over the most commonly used features. We must do a better job of setting expectations in this category as we do in other control categories throughout the home.
My son loves a cartoon called “Phineas and Ferb” and we recently watched an episode where they scoffed at so-called all terrain vehicles. Can they really drive on “ALL terrain”? No, no they can’t. (And most are never even taken off pavement anyway.) In the same fashion, universal remote controls are not really universal. However, when the proper remote is sold based on the client’s expectations most of the desired functionality can be achieved.
The other aspect of educating the end user needs to focus on programming, unfortunately there is a drive in our industry to make programming so simple an end user can do it. As manufacturers and resellers we need to explain that it is not all “drag and drop”, “plug and play”, or whatever the latest misleading jargon we use is. There is a big difference between can and should – “a man’s got to know his limitations.” When the back-flow preventer on the water feed to my house cracked and flooded the basement closet, I hired a professional to install a new one and a different pro to put in new drywall – sure I could have saved money at the local DIY hardware store. I can change the oil on my car but choose not to – there are people who can do it faster and better than I can, and I chose to pay them for their service. Is it expensive? Hell yes it is, here in the ski resort area a basic oil change costs $50 even at the local quick lube but I know that if I did it: it would take me twice as long, and still have to drive to (and pay) the quick lube place to dispose of my used oil. I don’t work on brakes either!
My primary complaint regarding Mr. Manjoo’s article is that he issued such blanket, damning statements as “not remotely possible” and “these devices remain more appealing in theory than in practice.” I do not use my bad experiences with oil changing and plumbing as a chance to say that indoor plumbing or automobiles are not ready for everyday use. To mix in another automotive metaphor, he wants the performance features of both a Hummer and a Ferrari but only wants to pay for a stripped down Honda.
*Note: Ted is a big fan of indoor plumbing, automobiles, programmable remote controls, hardware stores, writers, newspapers, and Clint Eastwood. This post is not intended to slander or discredit these or any other trades or persons. No animals were harmed in the writing of this post.
Listen to the Mustn’ts,child,
Listen to the Don’ts
Listen to the Shouldn’ts
The Impossibles, the Won’ts
Listen to the Never Haves,
Then listen close to me –
Anything can happen, child,
Anything can be.
Shel Silverstein